Advanced Medical Technology (Pty) Ltd – Returns Policy

 

Effective Date: 28/08/2023

 

  1. Return Eligibility:

 

1.1 We at Advanced Medical Technology (Pty) Ltd are committed to ensuring customer satisfaction with our products and services. Our returns policy is designed to provide you with clear guidelines on the process for requesting returns and refunds.

 

1.2 To be eligible for a return, the following conditions must be met:

 

The product purchased must be unused and in the same condition that you received it. The product must be in the original packaging

The request for a return must be initiated within 14 days from the date of purchase.

 

1.3 Only regular priced items may be refunded. Sale items may not be refunded

 

1.4 You will be responsible for the courier cost on returning of product. Courier fees are non-refundable

 

1.5 Product Returns must be sent to: 15 Cross Road, Sunridge, Table View, Cape Town, 7441

 

  1. Return Process:

 

2.1 To initiate a return request, the customer must contact our customer support team at returns@admedtec.co.za. The customer should provide the following information in the return request:

 

Order number

Product being returned

Name and contact information

Reason for the return

 

2.2 The customer support team will review the return request and assess its eligibility based on the provided information.

 

  1. Return Approval:

 

3.1 Once the return request is reviewed, the customer support team will notify the customer of the approval or rejection of the return.

 

3.2 If the return is approved, the customer will receive instructions on the return process, including any necessary forms or documents that need to be completed.

 

  1. Refund Process:

 

4.1 Upon receiving the returned item/s,  Advanced Medical Technology (Pty) Ltd will conduct a thorough review to ensure that the item/s are in the same condition as when they were provided.

 

4.2 If the returned item/s meet the return eligibility criteria and are deemed to be in an acceptable condition, Advanced Medical Technology (Pty) Ltd will process the refund.

 

4.3 The refund will be processed using the same payment method used for the original purchase. Please allow up to seven (7) business days for the refund to be reflected in your account.

 

  1. Non-Refundable Services:

 

5.1 Items, as determined by Advanced Medical Technology (Pty) Ltd, may not be eligible for returns or refunds. These items will be clearly indicated at the time of purchase.

 

  1. Contact Information:

 

If you have any questions or concerns regarding our returns policy for items, please feel free to contact our customer support team:

 

Email: returns@admedtec.co.za

Phone: +27 87 265 9909

 

  1. Modifications to the Returns Policy:

 

Advanced Medical Technology (Pty) Ltd reserves the right to modify or update this returns policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

 

By purchasing and using our items, you acknowledge that you have read, understood, and agreed to the terms of this returns policy.